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Manual de Procedimiento para la Medición, Cálculo, y Reporte del Indicador de Calidad
de los Servicios Públicos de Telecomunicaciones.
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Para visualizar los Indicadores de Calidad de Julio a Diciembre del 2006, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Enero a Junio del 2007, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Julio a Diciembre del 2007, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Enero a Junio del 2008, por favor hacer
click aquí.
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| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Acceso a Internet |
| Año : |
2008 |
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| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Set |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<9.00% |
9.69% |
12.67% |
15.73% |
10.88% |
5.56% |
8.88% |
| Averias reparadas del total de averias reportadas |
< 24 Hrs |
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33.55% |
22.01% |
24.14% |
10.78% |
22.58% |
32.11% |
| > 72 Hrs |
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60.65% |
64.64% |
72.97% |
84.07% |
70.51% |
60.85% |
| Respuesta de Operadora |
Llamadas atendidas <20 segundos / Total tentativas de llamadas al sistema operador |
080070070 |
90.00% |
94.40% |
91.76% |
89.47% |
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| 080077500 |
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92.20% |
89.96% |
91.72% |
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| Tasa de ocupación de enlaces |
http://www.dolm.net.pe/[COD_USUARIO] |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Portador Larga Distancia Nacional e Internacional |
| Año : |
2008 |
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| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Set |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<1.60% |
0.26% |
0.18% |
0.22% |
0.17% |
0.25% |
0.08% |
| Averias reparadas del total de averías |
< 24 Hrs |
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32.43% |
25.93% |
73.53% |
31.03% |
22.73% |
21.43% |
| > 72 Hrs |
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45.95% |
74.07% |
26.47% |
58.62% |
63.64% |
64.29% |
| Tasa de llamadas Completadas(TLLC) |
Tentativas de llamadas completadas / Total de tentativas de llamadas |
Total |
90.00% |
92.06% |
93.45% |
93.84% |
94.21% |
93.94% |
92.85% |
| LDN |
90.00% |
91.54% |
93.37% |
93.70% |
94.05% |
93.62% |
92.57% |
| LDI |
90.00% |
94.81% |
93.88% |
94.58% |
94.98% |
95.57% |
94.30% |
| ASR (Tentativas de Llamadas contestadas / Total de tentativas de llamadas) |
Total |
70.00% |
56.93% |
59.15% |
59.50% |
59.82% |
59.78% |
57.78% |
| LDN |
70.00% |
56.83% |
59.49% |
59.61% |
60.41% |
59.75% |
58.79% |
| LDI |
70.00% |
57.46% |
57.31% |
58.92% |
57.07% |
59.93% |
52.46% |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Telefonia Fija |
| Año : |
2008 |
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| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Set |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<1.60% |
1.15% |
0.81% |
1.00% |
1.30% |
0.97% |
0.70% |
| Averias reparadas del total de averías |
< 24 Hrs |
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23.60% |
9.09% |
20.38% |
15.14% |
21.76% |
28.80% |
| > 72 Hrs |
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68.32% |
85.95% |
75.80% |
78.44% |
68.24% |
54.40% |
| Respuesta de Operadora(RO) |
LLamadas atendidas <10 segundos / Total de tentativas de llamadas al sistema operador |
Total |
90.00% |
93.39% |
91.06% |
92.56% |
95.88% |
95.15% |
96.36% |
| 101-102 |
90.00% |
95.54% |
91.76% |
93.41% |
95.54% |
94.35% |
96.18% |
| 103 |
90.00% |
94.21% |
89.90% |
91.88% |
94.91% |
95.08% |
96.07% |
| 104 |
90.00% |
95.97% |
91.95% |
92.03% |
96.41% |
96.11% |
96.13% |
| 108-109 |
90.00% |
88.84% |
90.62% |
92.92% |
96.65% |
95.07% |
97.06% |
| Tasa de llamadas Completadas (TLLC) |
Tentativas de llamadas completadas / Total de tentativas de llamadas |
Total |
90.00% |
97.93% |
97.29% |
97.92% |
94.42% |
98.68% |
95.63% |
| Local |
90.00% |
98.56% |
96.89% |
97.75% |
98.58% |
98.87% |
98.49% |
| LDN |
90.00% |
96.54% |
97.74% |
98.10% |
98.27% |
98.35% |
97.82% |
| LDI |
90.00% |
96.58% |
98.28% |
98.35% |
97.93% |
98.19% |
93.81% |
| 101 |
90.00% |
93.33% |
100% |
100% |
78.57% |
100% |
85.71% |
| 102 |
90.00% |
100% |
98.21% |
97.26% |
100% |
98.33% |
100% |
| 103 |
90.00% |
99.19% |
98.38% |
98.20% |
97.03% |
99.27% |
99.27% |
| 104 |
90.00% |
98.14% |
96.71% |
99.19% |
97.80% |
99.50% |
98.26% |
| 108 |
90.00% |
100% |
100% |
100% |
100% |
100% |
0.00% |
| 109 |
90.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 123 |
90.00% |
100% |
100% |
99.31% |
100% |
100% |
100% |
| 1XY |
90.00% |
99.50% |
99.26% |
97.94% |
99.03% |
99.43% |
99.86% |
| 0800 |
90.00% |
98.08% |
97.85% |
97.92% |
96.86% |
98.50% |
98.01% |
| ASR (Tentativas de Llamadas contestadas / Total de tentativas de llamadas) |
Total |
70.00% |
65.68% |
66.32% |
66.87% |
65.13% |
66.53% |
58.86% |
| Local |
70.00% |
71.46% |
69.87% |
70.40% |
69.75% |
72.61% |
73.28% |
| LDN |
70.00% |
56.73% |
58.08% |
56.27% |
52.68% |
59.18% |
62.62% |
| LDI |
70.00% |
50.07% |
56.07% |
57.41% |
54.13% |
49.06% |
50.13% |
| 101 |
70.00% |
80.00% |
90.48% |
100% |
75.00% |
92.31% |
71.43% |
| 102 |
70.00% |
96.36% |
98.21% |
93.15% |
89.47% |
93.33% |
95.65% |
| 103 |
70.00% |
97.89% |
96.53% |
96.51% |
95.88% |
98.07% |
97.99% |
| 104 |
70.00% |
95.18% |
93.42% |
98.39% |
95.15% |
97.51% |
95.65% |
| 108 |
70.00% |
100% |
100% |
80.00% |
100% |
66.67% |
0.00% |
| 109 |
70.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 123 |
70.00% |
99.19% |
99.09% |
89.83% |
97.31% |
92.92% |
95.36% |
| 1XY |
70.00% |
90.62% |
90.06% |
93.81% |
85.83% |
90.29% |
94.15% |
| 0800 |
70.00% |
90.84% |
91.17% |
66.87% |
92.67% |
94.15% |
95.16% |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Telefonia Pública |
| Año : |
2008 |
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| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Set |
Oct |
Nov |
Dic |
| Tasa de Reparaciones(TR) |
Averías reparadas en <24 hrs del total de reportadas o detectadas |
< 24 Hrs |
80.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| Respuesta de Operadora(RO) |
LLamadas atendidas <20 segundos / Total de tentativas de llamadas al sistema operador |
Total |
85.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 102 - 103 - 104 |
85.00% |
100% |
100% |
100% |
100% |
100% |
100% |
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